tk999 pro Privacy Policy

Introduction and Scope

tk999 pro ("we", "our", "platform") is committed to protecting user privacy. This privacy policy explains what information we collect when you use our website, mobile application, or any other service, how that information is used, and what your rights are.

This policy applies to all tk999 pro services. By registering on the platform or continuing to use the services, you agree to the terms described in this policy. To learn about the overall terms and conditions of our services, please read the Terms and Conditions page.

This platform is only for persons aged 21 or above. At the time of registration, you confirm that you are over 21 years of age.

Information We Collect

tk999 pro collects various types of information to manage your secure account and provide better services. The information collected can be divided into the following categories:

2.1 Information You Provide Directly

When you create an account on tk999 pro, make a deposit or withdrawal, or contact our support team, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport details (for identity verification)
• Financial transaction details (relevant information for bKash, Nagad, Rocket, Upay, or bank transfers)
• Records of conversations with the support team

2.2 Automatically Collected Information

Some technical information is collected automatically while you browse the site, such as:

• IP address and device type
• Browser version and operating system
• Date and time of site visits
• Pages you visited and time spent on them
• Cookie and local storage data (see section 05 below)

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and payment processing purposes, we may receive limited information from trusted third parties. This information is used only for the purposes described above.

Purpose of Data Use

tk999 pro uses your personal information for the following purposes:

• Account Management: To keep your profile active and ensure login security.
• Payment Processing: To complete deposits and withdrawals and to maintain records of financial transactions.
• Identity Verification: To carry out regular verification for account security and fraud prevention.
• Customer Service: To resolve your queries and issues promptly.
• Technical Improvement: To improve site performance and user experience.
• Regulatory Compliance: To comply with applicable laws and regulations.

We never sell your information to third parties for marketing purposes without your consent.

Data Security Measures

tk999 pro uses industry-standard technology to keep your personal and financial information secure:

4.1 Encryption Technology

All data transmissions are encrypted using SSL (Secure Sockets Layer) technology. The padlock icon in your browser confirms that your connection is fully secure.

4.2 Server Security

Our servers are protected by firewalls and anti-intrusion systems. Access to data storage is restricted to authorised personnel only.

4.3 Financial Data Protection

Information relating to payment methods such as bKash, Nagad, Rocket, and Upay is handled in accordance with PCI-DSS guidelines. We never store full card numbers or PIN codes.

4.4 Security Reviews

The security of our systems is maintained through regular security audits and vulnerability testing. Automated detection of any suspicious activity is in place.

Cookies and Tracking Technologies

tk999 pro uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and manage security functions.
• Performance Cookies: To collect usage statistics for different parts of the site.
• Functionality Cookies: To remember your preferred language and settings.

5.2 Cookie Control

You can disable cookies through your browser settings, but this may limit some functionality of the site. Disabling essential cookies may prevent you from logging in properly.

Data Sharing and Third Parties

We may share your information with third parties in certain circumstances:

6.1 Service Providers

We work with trusted third parties to provide services such as payment processing, identity verification, and customer support. These partners have access only to the information necessary and are required to maintain privacy standards equivalent to ours.

6.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we provide only the minimum information legally required.

6.3 Business Transfers

In the event of a merger or acquisition, user data may form part of the transferred assets. You will be notified in advance in such a situation.

Data Retention and Deletion

tk999 pro retains your personal information only for as long as it is needed to provide services and meet legal obligations.

7.1 Retention Period

Information from active accounts is retained for a defined period after account closure, as we follow applicable legal guidelines relating to the maintenance of financial records. Marketing-related information is deleted as soon as possible after account closure.

7.2 Data Deletion Requests

You may contact our support team to request the deletion of specific personal information. Complete deletion may not always be possible, as some information must be retained due to legal obligations.

User Rights

You have several important rights over your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information.
• Right of Erasure: You may request deletion of specific information (subject to legal limitations).
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Data Portability: You may request your information in a portable format.
• Right to Object: You may request to opt out of marketing communications.

To exercise these rights, contact our support team using the method described in the contact section below.

Responsible Use and Protection of Minors

tk999 pro operates for persons aged 21 or above only. Information from minors is not knowingly collected. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

For more information on responsible gaming and to keep yourself protected, our Responsible Gaming page has full details.

International Data Transfers

tk999 pro is an international platform. Your information may be processed outside Bangladesh. In such cases, we ensure that the recipients of the information maintain appropriate data protection standards.

To learn more about the quality of our services, visit the About Us page.

Policy Changes and Updates

tk999 pro may update this privacy policy from time to time due to service improvements, technical changes, or legal requirements.

11.1 Notification of Changes

For significant changes, we will send a notification to your registered email address and display a clear notice on the site. For minor changes, only the update date at the top of the policy will change.

11.2 Continued Use

If you continue to use the service after being notified of changes, you will be considered to have accepted the updated policy. If you do not agree with the changes, contact the support team to close your account.

Contact and Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.