FAQ

tk999 pro FAQ — Questions and Answers on VIP, Bonuses and Deposits

The most common questions that come up when using tk999 pro — how VIP cashback works, the rules for claiming a bonus, what to do if something goes wrong while playing on mobile, and how to deposit via bKash or Nagad — are all answered in detail here in one place.

21+ Age required
৳500 Minimum deposit
24/7 Live support

Table of Contents

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VIP Program

VIP and Cashback

The tk999 pro VIP program has five levels — from Bronze through to Diamond. Cashback is paid each week based on net losses. Visit our VIP page to learn more about tk999 pro VIP benefits.

tk999 pro has five VIP levels: Bronze, Silver, Gold, Platinum and Diamond. Each level offers more benefits than the one before it. Starting from Bronze, you can move up to the next level based on your playing history and activity. The weekly cashback rate is different at each level.

Weekly cashback is a percentage of your net loss for that week — that is, total bets minus total winnings — with the applicable rate applied to the result. For example, a Gold level member with a weekly net loss of ৳20,000 will receive ৳140 cashback at a rate of 0.7%. This is credited directly to your account.

The tk999 pro VIP cashback rates are — Bronze: up to 0.2%, Silver: up to 0.5%, Gold: up to 0.7%, Platinum: up to 1.0%, Diamond: up to 1.2%. Each rate applies to the net loss for that week.

By playing and betting regularly on tk999 pro you can move up to the next VIP level automatically. The more active your account, the faster the promotion. Slots, live casino, cricket betting — all types of games contribute to your progress. There is no need to target a specific threshold; consistency is what matters.

Diamond is the highest VIP level at tk999 pro. The weekly cashback rate here is up to 1.2%. Diamond members also receive priority support, early access to special promotions, and personalised offers. The overall experience is noticeably different and is most beneficial for long-term players.

Yes, tk999 pro VIP cashback is generally credited directly to your account balance and, once withdrawal conditions are met, can be withdrawn via bKash, Nagad, Rocket, Upay or bank transfer. The minimum withdrawal amount is ৳1,000.

Bonuses and Offers

Welcome Bonus

On your first deposit, tk999 pro gives a 150% bonus of up to ৳5,000. See our terms page for details on the bonus terms and conditions.

After opening a new account, the welcome bonus is added automatically when you make your first deposit. Example: deposit ৳1,000 and you receive a 150% bonus of ৳1,500 — giving you a total balance of ৳2,500. To withdraw the bonus you must wager 15 times the bonus amount, which is ৳22,500.

Once a bonus has been added to your account, whether it can be cancelled depends on the current status of the bonus. If you contact the support team before wagering begins, it may be possible to arrange something. However, if wagering is already in progress, the bonus may not be reversible. Talk to 24/7 live chat before making any decision.

No, the welcome bonus at tk999 pro applies only once per account. It is given at the time of the first deposit and is no longer available on subsequent deposits. Attempting to claim the bonus by opening multiple accounts will be treated as a violation of the terms and conditions.

Generally, slots, fishing games, arcade games and card games count towards wagering. Live casino games such as Baccarat and Roulette, and sports betting, may count partially or at a different rate. For the specific list of games and rates, see the terms and conditions page or ask support.

At tk999 pro, bonuses must have their wagering completed within a set time limit. Once the time limit expires, any unused bonus may be removed. Confirm the exact validity period when you receive the bonus, or ask in live chat. It is best to complete wagering on time.

Mobile Use

App and Browser

tk999 pro can be played from any smartphone. Apps are available for both Android and iOS. Visit our app page to find out more about the tk999 pro App.

If the connection is lost, tk999 pro's servers automatically save the state of the game. When you log back in you can continue from exactly where you left off, or the round will be settled automatically. If the connection drops mid-spin, the result of that round is determined in the normal way.

Yes, the tk999 pro site works fully in a mobile browser (Chrome, Firefox, Samsung Browser). The site is built with a responsive design, so you can browse directly from a smartphone or tablet, play all games and make deposits and withdrawals. You can get the full experience without downloading a separate app.

Yes, tk999 pro has separate apps for both Android (APK) and iOS. These apps are available through official channels. Using the latest version of the app ensures the best performance and security. For more details about the app, see the tk999 pro APK page.

Open the site in Chrome, then tap the three-dot menu at the top and choose "Add to Home Screen". The icon will appear directly on your phone's home screen and can be used just like an app. The same method works in Safari as well.

First, clear your browser's cache and cookies — in Chrome go to Settings > Privacy > Clear Browsing Data. Then reload the page. If the problem persists, try a different network (WiFi or mobile data). In most cases the problem is resolved after clearing the cache.

Deposit Questions

Deposits and Payments

tk999 pro accepts deposits via all popular mobile payment methods in Bangladesh. You can get started with a minimum deposit of ৳500.

Log in to tk999 pro, go to the deposit page and select bKash. Send the payment to the designated bKash number and enter the transaction ID. The minimum deposit amount is ৳500. If the details are correct, the money is usually added to your account in a short time. If there is a problem, get help from 24/7 live chat.

tk999 pro itself does not charge any deposit fee. However, your mobile banking service (bKash, Nagad, Rocket, etc.) may deduct charges according to its own rules. Those charges are related directly to the payment service, not to tk999 pro.

tk999 pro currently has five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, payments can be sent from major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank and Sonali Bank. The minimum deposit of ৳500 applies to all methods.

To play slots or any other game at tk999 pro, the minimum deposit is ৳500 — this is the same for all payment methods. With ৳500 deposited you can play all slot games including Gates of Olympus, Fortune Tiger and Mahjong Ways. See the tk999 pro slots page for the full game list.

Mobile banking payments made with the correct details are usually processed quickly. Bank transfers may take a little longer. If there is a delay for any reason, contact 24/7 live chat with your transaction ID and you will get a quick resolution.

Yes, both Nagad and Rocket can be used to deposit at tk999 pro. The process is the same as with bKash — select your preferred method on the deposit page, make the payment as instructed and submit the transaction ID. The minimum amount of ৳500 applies to all methods.

Have more questions? Talk to us directly

If the answers above have not resolved your question, the tk999 pro support team is always ready to help. Assistance is available in both Bengali and English. You can also talk to the support team for guidance on responsible gaming.

24/7 Live Chat

Any time, any day — click the live chat button on the site to speak directly with a Bengali-speaking support agent. Most issues are resolved within a few minutes.

Email Support

For complex matters or sending documents, contact us by email: [email protected] — you can write in Bengali or English. The team will reply as soon as possible.

Related Pages

See the pages below to find out more about these topics.

Cricket Betting

This page has details on betting on all major tournaments including BPL, IPL and the T20 World Cup, live odds and multi-bets.

See the tk999 pro cricket betting guide

Slot Games

Find out about slot games from top providers including PG Soft, Pragmatic Play and JILI, RTP information and jackpot options.

Go to the tk999 pro slots page

Crash Game Bonus

Details on special bonus offers for Aviator and other crash games, and how to get the most out of them, are here.

See tk999 pro crash bonus offers